Every review answered between pours. The bad one sent to your phone. Monday read before the 6 a.m. rush.
Hearshore is the always-on AI review agent for the solo coffee shop — where Marisol's order lives in your head, where one Google review shapes tomorrow's foot traffic, and where there is no dashboard to babysit between the 6 a.m. and the 10 a.m. rushes.
- Listings watched
- Google + Yelp + Facebook
- Reply turnaround
- before the next pour
- Negative escalation
- by SMS, ~ 4 min
Why coffee shops
The four moments that decide your week.
A coffee shop is not a SaaS dashboard. It is a 6 a.m. opening, a 10 a.m. crash, a regular with a name you remember, and one bad review that can swing tomorrow's line. Hearshore is built for exactly those four moments.
Marisol, 6:14 a.m.
The 5-star from a regular
Marisol orders a flat white with a double shot. She has been coming in for two years. When she leaves a 5-star, you already know it landed. Hearshore drafts the reply before you finish pulling her next drink.
A first-timer, just now
The 4-star with the tiny caveat
A first-timer loved the oat-milk latte, found the line a little long. Hearshore drafts a reply in your name — no comma out of place. You read it once, tap send, the regulars never notice the gap.
A 1-star, between pours
The bad one, sent to your phone
A 1-star goes up with a sentence you would rather not read. Within ~ four minutes your phone shows the full thread, the sentiment reason, and a draft in your voice — send, edit, or forward to your shift lead between drinks.
Monday, 5:47 a.m.
The week in your inbox
Three things that went up, two themes that kept coming up — wait time, friendliness — and a short list of replies still waiting for a human eyeball. Read it before the 6 a.m. rush, share it with your shift lead over the first batch of beans.
How it fits the morning
From paste-to-URL to Monday read, in an afternoon.
Same opinionated workflow as every other Hearshore shop — monitor, draft, escalate, summarize — instead of a sprawling feature suite. Four steps, then it runs between your opening and your closing.
- 1
Paste your three URLs
Google Business Profile, Yelp, and Facebook — one paste each. Hearshore pulls the history in minutes and starts polling the moment you save.
- 2
Two example replies
Drop in two replies you have already written. Hearshore reads the cadence, the sign-off, the way you handle the regulars — and drafts every new review in that voice from then on.
- 3
Every review, one inbox
A 5-star lands on Google. A 4-star lands on Yelp. Each shows up with a draft reply already attached — approve, edit, or nudge it to your barista lead with one tap.
- 4
Monday, before the rush
Sentiment up, sentiment down, what kept coming up, and the short list of drafts still waiting for a human eyeball. Five minutes before the doors unlock.
A field note
“I had a Saturday where a 1-star Google review went up while I was pulling shots on bar. By the time I changed the grinder, my phone had the full thread, a draft in my voice, and a one-tap send. I never opened a dashboard.”
Start before next Saturday's rush.
One afternoon of paste-and-train and your shop has the same review agent as a four-location chain. Same monitor, same drafts, same SMS — priced for one bar and one shift lead.
See pricing — $39 / location / monthSee also: Hearshore for dental clinics.