Every review answered between jobs. The bad one sent to your phone. Friday read before the truck rolls.
Hearshore is the always-on AI review agent for the one-truck plumber or HVAC owner — where missed after-hours calls mean a weekend emergency and one Google review shapes next month's dispatch board, and where there is no dashboard to babysit between the truck cab and the next call.
See also: Hearshore for coffee shops · Hearshore for dental clinics.
- Listings watched
- Google + Yelp + Facebook
- Reply turnaround
- before the next dispatch
- Negative escalation
- by SMS, ~ 4 min
Why home services
The four moments that decide your month.
A one-truck shop is not a SaaS dashboard. It is a Friday afternoon between jobs, a Saturday emergency, a Sunday after-hours call your wife took at the kitchen table, and one 1-star about a no-show that can swing next month's dispatch. Hearshore is built for exactly those four moments.
Mike came out at 9 p.m. on a Sunday
The 5-star after a weekend emergency
A homeowner's water heater died on a Sunday. Mike came out after hours, the tank swapped, the family had hot water before bed. The 5-star lands Monday morning — Hearshore drafts the reply that names Mike, that thanks the homeowner by name, that goes out before Mike's next dispatch.
A caveat about the after-hours fee
The 4-star with the after-hours caveat
The homeowner loved the work, found the after-hours fee steep. Hearshore drafts a reply in your voice — that owns the fee, that points to the parts markup, that closes with a real thank-you. You read it once in the truck cab, tap send, the next after-hours call comes from the same street.
A 1-star about a burst pipe, on a Saturday
The weekend emergency, sent to your phone
A 1-star goes up about a burst pipe the tech missed, about a no-show on a Sunday appointment. Within ~ four minutes your phone shows the full thread, the sentiment reason, and a draft in your voice — send, edit, or call the homeowner back between the next two jobs.
Friday, 4:48 p.m.
The week in your inbox
Three things that went up, two themes that kept coming up — after-hours fee shock, dispatch windows — and a short list of replies still waiting for a human eyeball. Read it Friday afternoon between jobs, share it with your wife over the first coffee of the weekend.
How it fits the week
From paste-to-URL to Friday read, in an afternoon.
Same opinionated workflow as every other Hearshore shop — monitor, draft, escalate, summarize — instead of a sprawling feature suite. Four steps, then it runs between your Friday dispatch and your Monday morning call sheet.
- 1
Paste your three URLs
Google Business Profile, Yelp, and Facebook — one paste each. Hearshore pulls the history in minutes and starts polling the moment you save.
- 2
Two example replies
Drop in two replies you have already written. Hearshore reads the cadence, the way you explain the after-hours fee, the way you close a job — and drafts every new review in that voice from then on.
- 3
Every review, one inbox
A 5-star lands on Google. A 4-star lands on Yelp. Each shows up with a draft reply already attached — approve, edit, or nudge it to your wife (who answers the phone on Saturdays) with one tap.
- 4
Friday, between jobs
Sentiment up, sentiment down, what kept coming up, and the short list of drafts still waiting for a human eyeball. Read it Friday afternoon before the truck rolls into the weekend.
A field note
“I had a Saturday where a 1-star went up about a burst pipe we missed while I was pulling a water heater out of a crawlspace. By the time I dropped the tools, my phone had the full thread, a draft in my voice, and a one-tap send. I called the homeowner on the drive to the next call — she had us back out the following Tuesday.”
Start before next Saturday's call.
One afternoon of paste-and-train and your shop has the same review agent as a four-truck regional operator. Same monitor, same drafts, same SMS — priced for one truck, one tech, and one after-hours line.
See pricing — $39 / location / monthSee also: Hearshore for coffee shops · Hearshore for dental clinics.